Get Living Privacy Notice
We are Get Living London Limited, a company registered in England and Wales under registration number 07793925, with a registered address at 1 East Park Walk, East Village, London, E20 1JL (“GLL”). GLL has registered with the Information Commissioner’s Office (under number ZA307562).
If you have any questions about this notice, including any requests to exercise your legal rights, please contact us at [email protected] or by writing to 1 East Park Walk, East Village, London, E20 1JL.
This privacy notice was last updated on 16 October 2024.
How do you collect and use my personal data?
- When you create and log into your account we will collect your name, email address, phone number, address, and (if applicable) information about your preferences. We collect this in order to take steps to enter into a contract with you and provide services to you as requested by you.
- When you create a tailored profile we will collect your age range, gender, income, employment status, guarantor (if any) and other occupant(s)’ information. We collect this personal data in order to qualify your application to ensure your eligibility to rent a property from Get Living and provide you with tailored information about products and services we think you would like based on your property requirements and preferences.
- When you enter into a tenancy agreement we will collect (in addition to the personal data described above) financial information, such as information about your assets, your bank details, credit report and transaction details about payments made from you. We collect this information where we need it to onboard you as a tenant or where we otherwise need it to enter into a contract with you.
- We may collect special category personal data such as information relating to your health, or whether or not you have a disability. We will only collect this information with your consent, and only use it, for example, to determine whether certain of our properties may be suitable for you and for complying with health and safety requirements.
- To send you marketing information where you have previously expressed an interest in our products or services (and not opted-out of marketing). We will use your name and email address to send you updates because it is in our legitimate interests to promote our other products and services that we think you might be interested in.
- Where you are a new resident and have opted in via our website to receive updates on our resident events, groups and clubs and special offers we will process your personal data to provide you these updates in line with the preferences you have provided and will only use your personal data in this way with your consent.
- You can withdraw your consent to marketing at any time by contacting us at [email protected] or, where relevant, by following the unsubscribe link in any marketing communication you receive from us.
- When you contact us by phone, email, via our ‘contact us’ webpage or via social media, we will usually collect your name, postal address and contact details, and any other data provided by you in the contact form because it is in our legitimate interest to make sure we can properly respond to your query.
- When you use our website and consent to our use of cookies we will collect information such as IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website and any information about how you use our website and our services. We use this information to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out in our Cookie Policy below.
- When we engage you to provide us with your goods and services we may collect personal data from you (or the individuals working for you) such as your name, email address, phone number, fee quotes, details of payments we make to you, your bank details and other details of goods or services we have purchased from you. We collect this in order to take steps to enter into a contract with you.
- When you apply for a job with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), test results (inc. psychometric), qualifications, accreditations and any additional information we may receive from our recruitment partners.
- We will use your personal data to assess your suitability for our available roles. We do this to perform our contract obligations or to take steps at your request, before entering into a contract. Where we process your right to work documentation, we will do so to comply with our legal obligations.
- If our business is sold. We process your personal data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal data in this way, the buyer of our business may not be able to provide services to you.
Who do you share my data with?
- Business partners, suppliers, sub-contractors and other Get Living companies for the performance of the contract we enter into with them or you or to deliver services such as for handling enquiries, processing payments, customer satisfaction surveys and data storage/migration.
- If you are a tenant of one of our properties we may, with your agreement, provide your contact details to tradesmen or contractors who we engage to carry out repairs at the property.
- Delivery providers and logistics companies for the performance of the contract we enter into with you to deliver the services.
- Promotional events and marketing organisations, but we do not sell data for marketing purposes, although we may share your data with an event organiser or collaboration brands, including where we run workshops with co-presenters and offer a promotion alongside a partner brand. We will always tell you before (usually on the event registration form) and you will be given the chance to opt-out before we do this.
- Regulators/ Authorities/ Enforcement Agencies – if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
- Prospective buyers of our business because we have a legitimate interest to ensure our business can be continued by a buyer.
Where do you store my data?
We store your data on third party servers which are based both in the UK and in the EU.
When working with third parties we may need to transfer your personal data outside of the UK and / or EU.
Whenever we transfer your personal data outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this notice as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at [email protected] for more detail on this.
How long do you keep my data for?
We will only retain your personal data for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.
To determine the appropriate retention period of personal data, we consider the amount, the nature and sensitivity of personal data, the potential harm from unauthorised use or disclosure, the purposes for which we process the information and whether we can achieve these purposes by holding the data for a shorter period.
The table below set out further details:
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
How do we use the personal information we collect about you?
What are my rights under data protection law?
You have various other rights under applicable data protection laws, including the right to:
- access your personal data (also known as a “subject access request”);
- correct incomplete or inaccurate data we hold about you;
- ask us to erase the personal data we hold about you;
- ask us to restrict our handling of your personal data;
- ask us to transfer your personal data to a third party;
- object to how we are using your personal data; and
- withdraw your consent to us handling your personal data.
You also have the right to lodge a complaint with us or the Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in England and Wales. To contact the ICO visit their website https://ico.org.uk/ and you can speak to someone via their webchat or by telephone at 0303 123 1113. If you are based in the EU, you can find your relevant supervisory authority here.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.
Cookie policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us make improvements.
A cookie is a small file of letters and numbers that we store on your browser or in your device’s storage. We only use (and store) non-essential cookies if you provide your consent.
